GetResponse Review (2020) – The Truth about GetResponse

In this GetResponse claim to be the most convenient newsletter tool readily available, with a tonne of professional functions. This is a huge claim, specifically as their rates are so competitive. The Polish-based company’s international reach reaches 182 nations, and claim to engage over 1 billion subscribers each month! That’s plenty of e-mails.

Feature-wise, they do boast a lot more than the majority of other e-mail marketing services. From easy A/B testing to customized landing pages; comprehensive design testing to video email marketing.

The landing pages are particularly intriguing as they belong to Autofunnel, a  brand-new feature that takes care of traffic generation and can even function as an online shop consisting of payment processing. Another function that deserves mentioning is their automation, allowing for advanced automated projects based on triggers/conditions such as sales or even place. Other tools provide automation,  however many are not as powerful or user-friendly.

On higher-tier plans, you also get access to their webinar feature, as well as an integrated CRM –  bonus you don’t frequently see in email marketing platforms. It was certainly adequate to catch our interest – and, eventually, our business (we now utilize GetResponse for a number of our automated projects).  Let’s take a deeper dive into this tool.


Table of Contents

What is Getresponse?

GetResponse is a comprehensive marketing software platform that helps you create content, boost sales, and increase traffic to your website. Integrated email marketing, autoresponders, and landing pages let you automate essential jobs and launch reliable marketing projects. Advanced analytics make it simple to track conversions, leads, and ROI, and discover what your customers desire.  Personalized design template circumstances do the work for you no coding necessary.

GetResponse Prices

GetResponse's Pricing

GetResponse Basic – Unlimited Sends, and  Send Out Time Optimization

GetResponse’s least expensive plan, Basic, consists of limitless email sends out. You can send out autoresponders and e-mail newsletters, and create e-mails by importing RSS feeds. It likewise consists of landing pages you can utilize with a  customized domain, and you can carry out split-tests for those landing pages.

You even get access to GetResponse’s Perfect Timing feature, which sends your emails at the time your customers are most likely to open them.

This is an effective function, and GetResponse is the only company that uses it in its a lot of basic bundles. With Mailchimp, you’ll need to update to the Standard plan to get send out time optimization, and neither AWeber nor  Consistent Contact offers anything similar.

GetResponse Basic also enables you to send drip campaigns,  produce social ads, tag contacts, and utilize pop-ups.  

Is GetResponse Basic worth your time and money? If you require to enhance send times for a billion emails, this is a  lot. If your email marketing strategy is more modest, and you don’t require the optimization, Mailchimp is a better alternative at the start.

GetResponse Essential– Great Solution for Webinar Marketing

This plan adds a few useful functions. You can use automatic funnels to help you win leads and sales and to lure people to sign up for webinars

You can run unlimited live webinars through GetResponse, with three hours of recording storage. Bear in mind that although there are no limits to the number of people who can sign up,  presence is topped at 100. 

Webinars are a  fantastic marketing tool. While AWeber uses GoToWebinar integration, GetResponse is the clear winner here since webinar marketing is developed into the platform.

The Essential plan likewise gives you e-commerce functions like custom-made order forms, digital item shipment, and PayPal, Etsy, and Stripe integration. It consists of a landing page and auto-funnel design templates, and you can use a  group of  3 to handle your email marketing.

This plan likewise offers you access to the GetResponse CRM for much better contact management. With this feature, you can easily determine contacts at different phases (such as leads and consumers) so that you can tailor your marketing appropriately.

Should you update to the GetResponse Essential Plan? If webinar marketing is an essential part of your strategy, go for it.

GetResponse Professional–  Exceptional Workflow  Modification

GetResponse’s Professional plan will assist your company to become an e-mail marketing powerhouse.

You get plenty of enhancements to webinar functionality. For instance, you can have triple the variety of webinars guests (300) and double the hours of recording storage (6). 

This plan also enhances workflow management by providing you customized workflows and a visual editor to produce them. These are some of GetResponse’s greatest features, and absolutely some of the reasons GetResponse gets such terrific evaluations.

You can easily drag and drop condition blocks,  for instance, to set requirements to determine certain subscribers, and to pick what occurs for those who satisfy that criteria.

You can also sector and filter contacts via the workflow to make your marketing much more relevant.

If you require e-commerce functions, you’ll appreciate the choice to send abandoned cart emails so that you can recover consumers and improve revenue.

GetResponse Professional likewise consists of custom DKIM, which is among the email authentication protocols that help your emails reach your subscribers’ inboxes. This is essential,  particularly if you’re sending a lot of e-mails.  

So, should you update to GetResponse’s Professional plan?  Yes, if you require those custom workflows and plan to invite more webinar participants.

GetResponse Enterprise– Dedicated  Assistance Tailored to You.

The Enterprise plan is a good option if you want an account manager who’s devoted to your e-mail marketing success, and who will supply you with project and deliverability assessments. With this plan, you can get tailored suggestions on your email marketing projects.

You can have a  devoted IP address and infrastructure, too. This is your possibility to run email marketing precisely the way you desire, and the price tag shows that.

And here are some other Enterprise plan benefits: • You can have webinars with up to 500 participants, and store up to ten hours of recordings. • You can use GetResponse with a team of approximately ten people.

Should you update? If you’re a big business and want personal attention from the GetResponse team, this plan is worth thinking about.

How do Getresponse rates compare to that of its competitors?

So long as you enjoy using one of the entry-level ‘Basic’ plans, the pay-per-month Getresponse strategies are on the whole cheaper than those supplied by a number of its key competitors, particularly if you have a  fairly a great deal of email addresses on your database. 

At the smaller sized database end of things, Getresponse’s pricing is relatively competitive– you can host a database consisting of up to 1,000 email addresses for $15 a month with Getresponse, compared to $29 per month on Aweber and  Project Monitor. The rates for Mailchimp’s broadly comparable ‘ Requirement’ plan is $14.99  monthly, which puts it in the very same ballpark as Getresponse.

As you go up the prices ladder, Getresponse is likewise competitively priced. If you have a mailing list including between 9,000 and 10,000 records that you want to send an unlimited variety of emails each month to, you’ll find that hosting it on the ‘Basic’ Getresponse plan costs $65 per month.

This exercise:

  • $ 4  monthly less expensive than Aweber.
  • $ 10 per month cheaper than Mailchimp.
  • $ 24  each month more affordable than Campaign Monitor.

( The above figures all use entry-level plans by comparison).

The only well-known service I can consider is available in significantly less expensive seethes Mimi, which charges $42  monthly to host up to 10,000 email addresses.  The functionality offered by this solution is nowhere near as detailed as that supplied by the other platforms discussed above. 

Some other things to be aware of on the rival rates front:

  • Some contending suppliers–  especially Mailchimp– offer free accounts for users with a small number of records ( however these do not provide the complete variety of features that you get on a paid plan).
  • Some solutions (Mailchimp again being a prime example) charge you to host both subscribed and unsubscribed contacts, which can end up being a significant concealed cost. Getresponse just charges you for your active subscribers.
  • If you are prepared to pay upfront for 1 or 2 years, you can get considerable discount rates with Getresponse that other rivals don’t yet supply.  

The bottom line is that Getresponse is pretty competitive in the pricing department.   But what about features? 


When it pertains to features, GetResponse uses many useful functions that you’ll be spoiled for choice.  Obviously, some functions are only available with particular plans.

The following are the main features to anticipate from this autoresponder program regardless of the package that you choose to settle for:


GetResponse offers the 2.0 autoresponder, which immediately sends messages based on particular factors.   For instance, you can establish the autoresponder to send newsletters on a specific date or broadcast unique marketing messages to customers on their birthdays. 

GetResponse even throws in some comprehensive guides on how to utilize their 2.0 autoresponder, which will help you increase subscriber engagement.


Just like most email-marketing systems, GetResponse features an email creation tool. The e-mail creator/editor lets you compose messages from scratch or choose from hundreds of pre-designed templates.

Other handy features that include the GetResponse Email  Developer consist of the ability to modify HTML code or sneak peek the message before sending out, as well as the spam checker tool.  When you’re done creating your email message, you can transmit the message immediately to picked contacts.  

Alternatively, you can use the time travel function to send out messages at a later time.  This tool sections contacts by time zone then provide messages when receivers are likely to examine their mail.


GetResponse goes beyond providing autoresponder services. It likewise offers the landing page creator as an extra tool that ought to you require such a feature. This comes at an additional cost.

GetResponse is flexible with its landing page developer because you can choose to host your page totally free on a GetResponse subdomain or on a different server of your own choosing.  The landing page developer is extremely instinctive as well.  It lets users modify page elements with user-friendly drag-and-drop tools.


You can utilize GetResponse to run a series of tests that will assist you to send out the most efficient messages to contacts. This can be accomplished through A/B split tests that let you experiment with different newsletters, subject line variants, email material, time of sending, and numerous other aspects.


The RSS to email function instantly sends out messages to your blog site audience each time you post a  brand-new post. Not just does this function boost readership but it can likewise improve engagement and conversions when used appropriately.


Here’s a closer take a look at a few of GetResponse’s other features.  


Similar to the landing page and e-mail developers, the GetResponse type builder is a simple WYSIWYG (what you see is what you get) interface with drag-and-drop elements. It’s a  terrific tool for producing sign-up types for Facebook and sites.

The autoresponder automatically sends out opt-in messages whenever brand-new contacts sign up for your email list.


A  great e-mail marketing platform needs to have a reliable list of management functions. The GetResponse team understands this need and that’s why they developed their program with lots of features to help online marketers manage their customer list.


For example, you can use advanced segmentation to divide contacts into different or overlapping subgroups, and then construct targeted email marketing campaigns designed for appropriate engagement and conversion.  What’s more, GetResponse also allows you to import contacts from third-party apps or send out studies to members on your mailing list.  


The contacts area makes it possible to add custom-made fields to your contact list and carry out searches. You can even blacklist the e-mail addresses of contacts you do not wish to get email campaigns or follow-ups.


The GetResponse Email  Developer features more than 500 templates. You can utilize the editor to develop extremely visual e-mails that are compatible with both mobile and desktop devices.

You can also edit the HTML code to develop forms to personalize even more.  

The photo editing features are not that advanced, they still enable you to experiment with a drag-and-drop toolbar that can include images and buttons in your email messages.  GetResponse’s email developer likewise provides the alternative to save components as snippets for later use.  Users that understand their method around HTML can code their own templates also. 


The Inbox Preview function is a  great addition for those who pay great attention to detail. It lets you get a  sneak peek of how email messages will search various mobile and desktop gadgets as well as different email customer programs.  

Prior to sending the message, you can also run a “spam check” scan. This provides a spam rating after identifying aspects that might get your messages flagged as spam.



One of the most important offerings of GetResponse is their marketing automation. This enables you to quickly develop “if-then” rules for a series of e-mail interactions.  Instead of every consumer getting the very same message no matter their behavior, they will receive messages (that you develop ahead of time) that are responsive to their behavior.

For instance, a recipient who does not open an email for 2 weeks,  might get a different follow-up message than one who did. 

Using these simple flow-chart like tools, you can win back customers,  recognize leads,  send out convincing messaging to individuals that abandon carts in your online store,  develop qualification actions that trigger subsequent messages and much more.

Information Management and Deliverability

Opt-in Procedures

There are two methods you can utilize to include subscribers to a newsletter– you can employ a ‘single opt-in’ or a ‘double opt-in’ process.

If you use utilize a single opt-in process, the person signing up to your newsletter is contributed to your mailing list the moment they struck the submit button on your sign up form.

With a double opt-in process, the person registering to your list is sent an email consisting of a verification link that s/he should click prior to being subscribed.

The main advantage of a single opt-in process is that it makes it actually simple for users to register for your mailing list; it likewise typically increases conversion rate and for that reason the variety of subscribers on your list.

A double opt-in procedure is better for verifying that the people registering for your list are utilizing genuine email addresses and causes cleaner data and more precise stats (because open rates and so on are computed based on a list containing only real email addresses).

Now, fortunately here is that Getresponse enables you to utilize either opt-in technique– this is not the case with all competing products (the just recently released Squarespace Email Campaigns being a case in point). So a thumbs up for Getresponse for being flexible on this.

Data capture and forms

There are 2 ways to utilize types in Getresponse– you can either include an HTML kind that you design yourself, or you can create your type in Getresponse (selecting from a decent variety of design templates and tweaking them to match your site design).

If you opt for the latter route, you can include the kind to your website using a snippet of Javascript code to display your kind; this type can be provided in a range of different formats (for instance inline, pop-up or slide-up).

You’re probably believing that all this sounds rather great– but to be honest, I think there’s a Great Deal Of room for enhancement with regard to Getresponse kind design templates.

For a start, the Javascript types are not responsive (i.e., they won’t resize themselves automatically to fit the device they’re being viewed on).

Additionally, no controls are provided by Getresponse to switch forms on or off on specific devices or private pages of your website. Provided Google’s technique to pop-ups on mobile phones (where sites can take a hit in search results page if they display ‘intrusive interstitials’ on mobile devices), this is a little a concern.

To navigate this, I generally avoid utilizing Getresponse kind design templates, and make do with HTML embedded forms which I design myself; and for popups, I connect my Getresponse to a growth-hacking tool called Sumo (this allows me to switch pop-ups off for mobile users, in addition, to display screen types exactly as I wish to and on the pages I desire). But I ‘d rather not have to do this, as it involves an extra cost.

Utilizing ingrained forms likewise opens you up a bit too phony kind completions, which is not perfect– only the javascript ones offered by Getresponse consist of the spambot-blocking CAPTCHA function.

According to Getresponse client support, the business is working on improving the kinds so that they are mobile-responsive, however, I don’t have an accurate timeline to share with you on this.

It’s a certain ‘could-do-better’ here– given some of the remarkable and innovative marketing features available from Getresponse (such as webinars, CRM and Autofunnel), it’s impressive that the business can’t rather get their forms right.


Information division options

One of the important things I like most about Getresponse is the method you can send out to (or leave out) numerous sections of data at the same time. This is not the case with some of Getresponse’s crucial rivals, consisting of Mailchimp and Aweber.

For instance, say you have a mailing list in Getresponse that you have actually divided up into 4 segments:

– Section A
– Section B
– Section C
– Section D

With Getresponse, it’s truly easy to message sections A, B, and C at one time (you simply tick 3 relevant checkboxes). You might likewise message sections B and C and omit section D.

Not just can you message/ leave out multiple sectors at the same time, you can likewise do the exact same with specific lists– for example, if you had three different mailing lists on Getresponse, you might mail people throughout all 3 of them.

This sort of versatility marks Getresponse out of its rivals– of the comparable items I’ve evaluated to date, just Campaign Monitor uses a similar level of flexibility (and one which comes at a much greater rate).

This versatility is perhaps one of the biggest arguments in favor of using Getresponse over essential rival Mailchimp, which does not open sophisticated division features unless you are on the hugely costly ‘Mailchimp Premium’ plan.

Getresponse deliverability

The email deliverability rate– the percentage of e-newsletters sent out that successfully reach your subscribers’ inboxes– is obviously an important thing to look at when picking an e-mail marketing tool.

Not all e-mail marketing providers are that transparent about their deliverability rates; but Getresponse appears reasonably open about this, with this to say about it on their site:

At GetResponse we are frequently inquired about the quality of our deliverability rate. Since deliverability depends on numerous factors, consisting of the content of your messages, the deliverability rate could vary for each mailing. For all our customers collectively, nevertheless, we are proud to say our total deliverability rate presently stands at 99%.

Obviously you are going to need to take the business’s word for this, but assuming it’s true, it’s an excellent deliverability rate and influences confidence that the vast majority of emails you send utilizing Getresponse will reach their intended receivers.

Getresponse really offers you the deliverability rate of each message on your email analytics– this is something I haven’t come across on completing items’ metrics. A thumbs up for this.

Custom DKIM– an authentication strategy created to improve security for the senders and receivers of e-mail– is also offered on all Getresponse strategies. This can further improve deliverability.


In the light of the new GDPR (General Data Security Policy) rules, e-mail marketing got a bit more complicated, since there are stricter guidelines about what constitutes grant receive e-newsletters (and requirements about how that permission is logged).

Getresponse is to be commended for offering users with clear info about what their GDPR responsibilities are, together with special GDPR fields that make it simpler to log permission and abide by the guidelines.

Nevertheless, a location where Getresponse might do better on the GDPR front includes logins. Unlike competing Mailchimp, the login process does not involve two-factor authentication, where a user is given gain access to just after successfully providing two or more pieces of info– i.e., a password and a code sent through SMS.

Considered that information security is a key aspect of GDPR, it would be excellent to see this functionality introduced as soon as possible.

User-friendliness/ interface

On the whole, Getresponse is quite straightforward to use. Its user interface was upgraded recently, and it’s now a reasonably uncluttered and user-friendly affair.

It’s certainly simple enough to do all the fundamentals in Getresponse: import contacts, develop campaigns, established autoresponders and examine data.

In regards to how the Getresponse interface compares to those of its rivals, I would argue that Project Display is a bit easier to use, which the Mailchimp interface features a cleaner style. Aweber’s interface probably comes closest in terms of look.

One location I feel that could be considerably much better from a user-friendliness point of view is the existing Getresponse e-newsletter editor. (As mentioned above, there’s presently two readily available– the original one, and a BETA variation of the brand-new one).

Whilst the ‘old’ editor’s drag-and-drop approach performs, in theory, provide a very versatile method to develop blocks of material and move them around an e-newsletter, it is a bit cumbersome to use and can result in unexpected removal of material, or positioning of it in the wrong part of the e-newsletter.

If you can get your head around it, and practice utilizing it a bit, it does produce a beneficial tool– it’s just that the execution of it could be a lot better.

The brand-new variation of the email developer is BETTER– it’s got a cleaner user interface, and it is exceptionally easy to use. The sooner it becomes the default e-mail developer, the much better.

Getresponse’s new e-mail developer user interface– currently readily available in BETA mode– is much better than the older version.


The client support service from GetResponse is usually good. There are a handful of unfavorable reviews on the web, the huge bulk of customers rate the company’s assistance services highly.

GetResponse won the 2013 Bronze Stevie Award in classifications such as client service group of the year, client service department of the year, the finest use of innovation in client assistance and development in customer service.

The company’s assistance resources are as follows:


GetResponse’s support team can be reached by means of phone, weekdays from 9 am to 5 pm EST. Live chat and email support are offered 24/7/365. Messages sent using the contact type are responded to through e-mail.


The GetResponse Knowing Center has plenty of useful resources, such as 1-3 minute video tutorials and searchable FAQs in addition to downloadable whitepapers, manuals, and reports.


What GetResponse does not have in forum support it more than offsets with its weekly Live Webinars. Live Webinars inform users of various elements of using the GetResponse autoresponder and e-mail marketing in general.


GetResponse takes customer support where most online marketers like to hang out: social networks. Its assistance team often reacts to comments and questions on Facebook.


Every week, GetResponse releases post on its website to share tips and discuss trending subjects in the email-marketing scene.

The blog site offers fantastic support for those who want to keep up with the latest patterns in e-mail marketing.

GetResponse Free Trial

With a 30-day free trial, you can add 1,000 contacts, and test and utilize account features for 30 days. You can access the free trial here.

Is GetResponse the best newsletter service for you?

Suggested if:

You wish to capture customer leads:

GetResponse is among the few newsletter tools we have actually evaluated that’s really built for inbound. It provides versatile types, a landing page editor, a Google Analytics combination and sophisticated automation for segmentation and e-mails, permitting you to both capture and support brand-new leads. On top of that, it’s even possible to host live and on-demand webinars with them.
Their new Autofunnel feature permits you to do all of this in an organized manner and easily track where’s transforming best.

You’re e-commerce:

If you’re an online shopkeeper, GetResponse is loaded with functions to help you drive more sales– integrations with platforms like Magento and Shopify, deserted cart campaigns, dynamic email material (e.g. based upon purchases), and sales tracking. These are available from the PROFESSIONAL plan and upwards.

If you opt for the cheaper ESSENTIAL plan, as an e-commerce, you’ll take advantage of GetResponse’s Autofunnel feature. Here you can establish or connect your e-commerce website and start constructing your sales funnel with landing and thank you pages, social media campaigns and a lot more. Autofunnel is perfect for small businesses selling products and services online.

You require sophisticated automation:

We were impressed with GetResponse’s workflow contractor, which enables you to set up automation for an entire variety of actions, consisting of sending out emails, designating lead ratings, contact tagging, segmentation and data updates. (Offered on higher-tier plans only.)

Not recommended if:

You seek a totally free plan:

GetResponse do not offer a complimentary (or perhaps freemium) plan– just a complimentary trial of 30 days.

Review Conclusions/ GetResponse Advantages and Disadvantages

GetResponse represents one of the more affordable ways to host and communicate with an email database; it’s priced quite competitively in its market.

It’s also among the more intriguing products of its kind– because it provides e-mail marketing, automation, landing pages, e-commerce, sales funnels, some CRM functionality, and webinars all under one roof.

It’s difficult to consider any contending item that uses this ‘all-round’ proposition, and it’s what continues to persuade us to use it for Design Factory’s e-mail marketing.

Some improvements to Getresponse certainly require to be made nevertheless, especially where the email designer and landing page home builder are concerned– their drag and drop user interfaces are more fiddly and less responsive than they must be. Plenty of improvements could be made to the data catch kinds too, especially for users wishing to show them on mobile phones.

Listed below you’ll discover my summary of the pros and cons of using Getresponse overall.

Pros of using GetResponse

  • It offers you outstanding marketing automation options.
  • So long as you are happy to use a ‘Basic’ plan, Getresponse is cheaper than many of its crucial competitors (in particular cases, significantly so) whilst using just as much, if not more performance as them.
  • The discount rates you get when paying upfront for a couple of years of service are really generous– you’ll be difficult-pressed to find comparable discounts from key rivals.
  • The new ‘Autofunnel’ function is possibly helpful for merchants who wish to manage all aspects of their sales funnels and e-commerce activity under one roof.
  • Its webinar functionality is a USP– something that is not provided by any comparable products.
  • Similarly, the CRM performance is fairly unique among competing for products (although it does need to be established significantly before Getresponse can be considered a real replacement for a CRM tool).
  • The reporting and detailed split testing functions are strong.
  • Getresponse is transparent about deliverability rates, releasing figures on its website and supplying deliverability data for the e-newsletters you send.
  • It provides a great approach to information segmentation– it’s much more versatile on this front than many competing items, especially Mailchimp.
  • It sends out responsive e-mails and enables you to sneak peek smartphone variations of your e-newsletters very easily.
  • All Getresponse strategies come with a beneficial (if fiddly) landing page creator that helps with A/B testing– something that could possibly conserve you a lot of money.
  • Custom DKIM is offered on all plans.
  • It provides excellent tools for adhering to GDPR.
  • 24/7 assistance is included in all plans.

Cons of using GetResponse

  • The current e-mail developer is cumbersome and buggy (I ‘d utilize the new version, available in BETA, any place possible).
  • The drag-and-drop user interface for creating emails and landing pages is fiddly and requires enhancement.
  • Although a repair is forthcoming quickly, some e-newsletters produced in Getresponse are not currently showing as they should in the Gmail mobile app.
  • The brand-new variation of the email creator does not yet permit you to design emails that can be used in autoresponders or automated workflows.
  • The data record kinds supplied are not responsive.
  • CRM performance requires to be enhanced significantly prior to it can be considered a replacement for a standalone CRM product.
  • There’s no 2-factor authentication at login.
  • No phone assistance is provided.

A free trial of GetResponse is available here

Getresponse Alternatives

SendinBlue is a budget-friendly e-mail marketing solution. We like their registration types, which are flexible and have room for customization. Their automation is likewise smart, and they ought to be enough for most users.

ActiveCampaign stands out for being one of the platforms with smarter automation. They are not only extremely effective, however likewise uncomplicated to use. Their deliverability rates are also excellent, particularly when compared to GetResponse’s.

MailerLite is one of the cheaper companies. Don’t let their low rate fool you– they offer a top-notch tool. For example, they have modern-looking templates, solid automation features, and impressive deliverability rates.